Can I make changes to my order?
Yes, as long as the items you are requesting are still available you may make changes up to 3 days prior to your event by emailing us at azmadhatterparty@gmail.com or by phone (602) 796-1697
What happens if I do not use part of my rental order?
We do not issue refunds for any unused products.
Do you have a minimum order?
Yes, there is a $100 minimum rental requirement for delivery.
I have created a wish list, now what?
Once you have finished your wish list and requested a quote, a Mad Hatter team member will contact you within two business days. If your event will take place within one week, please call us at (602) 796-1607 instead of submitting a wish list. This is the fastest way to confirm the availability of your requested items.
What if I break or misplace an item?
You will be charged for breaking any item or for missing items. If an item is missing or broken upon delivery, please notify Customer Service at azmadhatterparty@gmail.com or by phone (602) 796-1697 .
Is a Deposit Required?
Upon reserving, we will ask for a 50% deposit and security deposit (if applicable) as well as a credit card to have on file. Payment is due in full 7-days prior to delivery or pick up. Some rentals require a security deposit. The security deposit is added to the 50% deposit and will be refunded to the customer within 3 business days after the return date. We will charge the card on file.